Returns & Exchanges

At House of Isabella, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 14-day return window for most items. If your selection isn't quite right for your home, our dedicated team is here to assist with a smooth exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team within 14 days of delivery to request a Return Merchandise Authorization (RMA) number and receive specialized shipping instructions.

• 2.
  Secure Packaging

  Carefully repack your items in their original factory packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.

• 3.
  Arrange Collection

  Depending on the item size, either drop off the package at an authorized point or schedule a professional courier collection using the labels provided by our team.

• 4.
  Quality Inspection & Refund

  Once our warehouse team verifies the item's condition, we will process your refund or store credit within 5-7 business days to your original payment method.